Frequently Asked Questions

Port Moresby deliveries typically take 1-3 business days. Other provinces may take 3-7 business days depending on location.

No. The store uses a K 500.00 minimum order value and does not add a shipping fee at checkout.

We ship nationwide. Remote area delivery timing may vary. Contact us if a delivery location needs confirmation.

Approved business customers place orders on monthly invoice billing. Cash, card, and online checkout payments are not used for store orders.

Yes. Orders use your approved company account, credit limit, and configured approval workflow.

We accept returns within 7 days of delivery for items in original, unopened condition. Contact us at support@nextgenpng.net to initiate a return.

All products carry the manufacturer warranty. IT equipment typically comes with 1-year warranty. Heavy equipment warranty varies by brand.

Log into your account and visit "My Orders" to see real-time status updates. You can also contact us via phone or email for updates.

Orders can be cancelled within 2 hours of placement if they haven't been processed. Contact us immediately at +675 7733 0000.