Frequently Asked Questions

Port Moresby deliveries typically take 1-3 business days. Other provinces may take 3-7 business days depending on location.

Yes! Orders over K500 qualify for free shipping within Papua New Guinea.

We ship nationwide. Remote area deliveries may incur additional charges. Contact us for a quote.

We accept Bank Transfer (BSP, Kina Bank) and Cash on Delivery (Port Moresby only). Online payments coming soon.

Yes. Bank transfers go directly to our verified business account. We never store your banking details.

We accept returns within 7 days of delivery for items in original, unopened condition. Contact us at support@nextgenpng.net to initiate a return.

All products carry the manufacturer warranty. IT equipment typically comes with 1-year warranty. Heavy equipment warranty varies by brand.

Log into your account and visit "My Orders" to see real-time status updates. You can also contact us via phone or email for updates.

Orders can be cancelled within 2 hours of placement if they haven't been processed. Contact us immediately at +675 325 2023.